Keep your information and assets secure

Protecting your financial information is our top priority. Below are key resources and steps to help you stay secure.

Report lost or stolen cards

In the event you have misplaced or suspect your River Valley Community Bank Master Debit or Credit cards have been stolen or misused, report it immediately so that we can cancel your card and issue a new one.

MasterCard Debit Cards

During Business Hours MON-FRI 9 AM to 5 PM
Call (530) 755-0418 Option 2
After Hours (24/7) – 1-800-500-1044

Visa Credit Cards
1-866-234-4691
International Calls: 1-701-461-1772

Our tips for identity theft prevention

1
Deter
Shred personal documents, and never share sensitive personal information over the phone or online unless you know who you're dealing with. Always use strong, unique passwords and lock up your documents at home.
2
Detect
Check financial accounts and billing statements often and look out for unfamiliar charges or denied credit.
3
Defend
Place fraud alerts with credit bureaus and close any compromised accounts. Report incidents to the FTC and your local police.
Need help or suspect fraud?

Call us at (530) 755-0418 or stop by a branch for personal assistance.

Resources to help you keep your information safe

Prevent Unauthorized Transactions

Download our guide "24 Tips to Avoid ACH Fraud"

Stay Safe Online

Visit StaySafeOnline.org for practical tips and tools to help you stay safe.

Safeguard Your Identity

Download our guide to preventing and reporting identity theft.

FAQs

Here are answers to common questions about fraud prevention and securing your accounts.

What is fraud prevention?
How can I protect myself?
What should I do if I suspect fraud?
Are my accounts secure?
What is identity theft?
Have Questions?
Not sure where to begin? Our team is here to help you make banking simple.
Contact Us